Here are some useful How-To videos on configuring Cases in Builder.
Case Overview in Builder
A overview guide to how Case & Action settings are made in Builder.
Create a Case from Scratch in Builder
How to build a Case using Builder, from a blank page to Live in under 10 minutes.
Creating New Types of Case & Ticket in Builder
Explains the steps to create new types of Case & Ticket within a service line, as a precursor to switching them on and configuring their specifics for individual customers.
Setting Case Attributes in Builder
A detailed walk through of the Case level settings in Builder.
Input Links to Start Cases and Tickets
Explains how input links to start new Cases & Tickets get created when you set them live, and how to control their display on the Contacts Activity page.