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Enate 2019.3 Handbooks and Changes

Here’s some very useful documentation for using v2019.3 of Enate

v2019.3 Work Manager Handbook - explains the features in Enate’s operations environment
Enate v2019.3 Work Manager Handbook.pdf (4.7 MB)

v2019.2.3 Builder Handbook - describes in detail the features available to set up services for your customers
Enate v2019.3 Builder Handbook.pdf (2.6 MB)

v2019.3 Changes - highlights the changes in functionality between v2019.3 and v2019.2
Enate v2019.3 - Changes.pdf (1.2 MB)

v2019.3 API Changes - any modifications to how Enate APIs are called
2019.3 API Changes.pdf (304.8 KB)

v2019.3 Breaking Changes
2019.3 Breaking Changes.pdf (229.7 KB)

And here’s a useful ‘How To’ Video for using the powerful new ‘Views’ feature in Work Manager, allowing you to search Tickets, Cases & Actions with lots of different criteria.