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Case & Ticket Configuration Validation

  • While in an editable state, the Case / Ticket progress status will either show as valid or invalid.

  • Once you start to make any changes, the system will denote an intermediate state: image

  • which will remain until you have saved your changes and the system has re-evaluation the configuration.

  • On saving your changes the system will determine whether the configuration is now in a valid or invalid state. If invalid, a warning marker will show:image

  • Click the warning marker to view a list of validation errors


  • Clicking on the details link will take you to the relevant section of the Ticket / Case configuration screen to help you resolve the issue.
  • Case / Ticket processes failing validation can be saved but cannot be run in Work Manager.