Enate Forum Home

Case progress on completing an action

When an action is manually completed, will the case be automatically pushed to the next step/action?

Hi Richard,

If there are further actions within the step, then it will start next action automatically. If this was the last action in a step and step progression mode configuration on case level was set to Automatic, then case will automatically move to next step.


Hi @Richard_Brook , moving to next step is based on the configuration you choose on Enate builder .

As said in earlier reply , if its automatic it will move to next step as you complete the last action on the current step. However if its set to manual , the case will go to ‘wait for attention’ and has to be manually moved by selecting continue to next step.

1 Like