Here are the Excel Templates with the required format for bulk creating Case & Ticket work items in Enate, one for each currently supported language.You can add custom fields to the end columns of the Case template.
Bulk Create Case Template - English.xlsx (32.6 KB)
Bulk Create Case Template - Spanish.xlsx (12.9 KB)
It’s also possible you’ll see validation issues when trying to bulk create work items from an excel upload. The excel below details some of the isues might expect to see:
Bulk Creation Validation Messages.xlsx (11.1 KB)