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About the KB Tickets Cases & Actions category
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1
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April 7, 2019
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The Contact Activity / Call Handling Page
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1
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April 7, 2019
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Smart Cards
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1
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April 7, 2019
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Action Screen Specifics 3 - Peer Review Actions
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1
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May 20, 2020
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Action Screen Specifics 2 - Processing an Action
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1
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May 20, 2020
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Action Screen Specifics - Overview & Checklist Section
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1
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May 20, 2020
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Case Screen Specifics 3 - Processing a Case (Options)
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1
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May 19, 2020
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Case Screen Specifics 2 - Initial Case Submission & Activities
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1
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May 19, 2020
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Case Screen Specifics - The Actions & Sub-Cases Tabs
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1
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April 7, 2019
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Ticket Screen Specifics 3 - Progressing Ticket Action
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1
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May 18, 2020
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Ticket Screen Specifics 2 - Initial Submission
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1
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May 18, 2020
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Ticket Screen Specifics - Further Activities Available
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1
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April 7, 2019
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Individual Side Panel Cards
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1
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April 7, 2019
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Side Panel
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1
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April 7, 2019
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Main Section – Timeline
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1
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April 7, 2019
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Closing an item with incomplete notes / emails
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1
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April 7, 2019
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Composing Emails
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1
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April 7, 2019
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Main Section - The Activities tabs
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1
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April 7, 2019
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Header Ribbon Screen Section
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1
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April 7, 2019
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Screens Overview: All Work Item Types
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1
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April 7, 2019
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Work Item Types - Tickets, Cases & Actions
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1
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April 7, 2019
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Creating New Work within Work Manager
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1
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April 7, 2019
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