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Knowledgebase   KB Tickets Cases & Actions


Topic Replies Activity
About the KB Tickets Cases & Actions category 1 April 7, 2019
The Contact Activity / Call Handling Page 1 April 7, 2019
Smart Cards 1 April 7, 2019
Action Screen Specifics 3 - Peer Review Actions 1 May 20, 2020
Action Screen Specifics 2 - Processing an Action 1 May 20, 2020
Action Screen Specifics - Overview & Checklist Section 1 May 20, 2020
Case Screen Specifics 3 - Processing a Case (Options) 1 May 19, 2020
Case Screen Specifics 2 - Initial Case Submission & Activities 1 May 19, 2020
Case Screen Specifics - The Actions & Sub-Cases Tabs 1 April 7, 2019
Ticket Screen Specifics 3 - Progressing Ticket Action 1 May 18, 2020
Ticket Screen Specifics 2 - Initial Submission 1 May 18, 2020
Ticket Screen Specifics - Further Activities Available 1 April 7, 2019
Individual Side Panel Cards 1 April 7, 2019
Side Panel 1 April 7, 2019
Main Section – Timeline 1 April 7, 2019
Closing an item with incomplete notes / emails 1 April 7, 2019
Composing Emails 1 April 7, 2019
Main Section - The Activities tabs 1 April 7, 2019
Header Ribbon Screen Section 1 April 7, 2019
Screens Overview: All Work Item Types 1 April 7, 2019
Work Item Types - Tickets, Cases & Actions 1 April 7, 2019
Creating New Work within Work Manager 1 April 7, 2019