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Knowledgebase


KB Work Manager User Settings Knowledgebase articles on user settings in Work Manager Obsolete KB articles KB Builder Handbook Knowledgebase articles on how to use Builder. KB Action & Checklist Configuration Knowledgebase articles on configuring Actions & Checklists. KB User Management Knowledgebase articles on User Management in Builder. KB - Schedule Functionality Knowledgebase articles on how to use Schedules in Builder. KB Case Configuration Knowledgebase articles on how to configure Cases. KB Robotics Integration Knowledgebase articles on Robotics features within Builder. KB Work Manager HB Knowledgebase articles on how to use Work Manager. KB Tickets Cases & Actions Knowledgebase articles on Tickets, Cases & Actions. Enate Solution Definition This section of the Forum is used as a definition of the featureset and capabilities of the latest version of the Enate Solution. KB Work Manager Homepage Explains how to navigate through Manager’s homepage and how to use the different functions available:
Topic Replies Activity
About the Knowledgebase category 1 February 19, 2020
Enate Solution Definition Documents 1 March 3, 2020
Changing Master Data for Actions / Checklists 1 April 7, 2019
Creating new Schedules 1 April 7, 2019
Cases which launch on Repeating Schedule 1 April 7, 2019
Creating & Cloning New Flavours 1 April 7, 2019
Quickfind with Custom Data – Configuration & Rules 1 April 7, 2019
Creating Smart / Custom Cards 1 April 7, 2019
Viewing existing Schedules 1 April 7, 2019
Linking Custom Cards to Case / Ticket / Action instances 1 April 7, 2019
Checklists on Actions 1 April 7, 2019
Custom Data & Smart Card Configuration 1 April 7, 2019
Shared, Standardised Settings – ‘Flavours’ 1 April 7, 2019
General Settings Flavours (Action Only) 1 April 7, 2019
Action & Checklist Configuration in a Case 1 April 7, 2019
Action Settings 1 April 7, 2019
Follow Up Flavours (Ticket Only) 1 April 7, 2019
Creating Custom Data Fields 1 April 7, 2019
Allocation Flavours 1 April 7, 2019
Due Date Flavours 1 April 7, 2019
Case & Ticket Configuration Validation 1 April 7, 2019
Email & Peer Review Settings: 1 April 7, 2019
Creating a New Ticketing Process & Configuring 1 April 7, 2019
Different Configuration States of Case & Ticket 1 April 7, 2019
Creating & Editing new TYPES of Ticket & Case 1 April 7, 2019
Creating & Editing Service Provider Company 1 April 7, 2019
Input Links to all Creation of Work Items in Work Manager 1 April 7, 2019
Adding a new Ticket / Case to a Service 1 April 7, 2019
Creating & Editing Contracts 1 April 7, 2019
Ticket Settings 1 April 7, 2019