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User Management Questions relating to creation & maintenance of User Accounts in Enate: Custom Data & Smart Cards Questions relating to custom data & smart cards in Enate: Working Calendar Management Questions relating to creation, maintenance and use of Working Calendars in Enate: Builder General General questions covering topics related to Enate’s Builder environment where you can configure Tickets, Cases & Action processes for running your services, specificy which Customers receive which services, plus further system configuration. Schedules Questions relating to: Ticket Config Questions relating to configuring Ticket processes within Builder: Case Config Questions relating to configuring Cases processes within Builder:
Topic Replies Activity
About the Builder category 1 April 4, 2019
Useful Builder Video

This is a useful overview videoof the Builder configuration environment. Builder Overview

SummaryAn introduction to the Builder app, getting your new customers up & running receiving new Case & Ticketing servi…

2 April 17, 2019
User not showing in queue 5 November 20, 2019
Show external information on smart cards 4 November 20, 2019
How do I create a new user account? 2 June 3, 2019
Adding Items to dropdowns in Builder 2 April 23, 2019
Useful Working Calendar Management Video

Here is a useful How-To video on using Working Calendars in Builder. Create & Edit Working Calendars in Builder

SummaryA guide to creating & editing Working Calendars via Builder.

1 April 17, 2019
Useful Ticket Configuration Videos

Here are some useful How-To videos on configuring Tickets in Builder. Creating a Service and Adding Cases & Tickets in Builder

SummaryExplains the steps to create a new Service under a Contract in Builder, plus how t…

2 April 15, 2019
Useful Case Configuration Videos

Here are some useful How-To videos on configuring Cases in Builder. Case Overview in Builder

SummaryA overview guide to how Case & Action settings are made in Builder.
Create a Case from Scratch in Builder
Sum…

1 April 15, 2019