User Management Questions relating to creation & maintenance of User Accounts in Enate: Custom Data & Smart Cards Questions relating to custom data & smart cards in Enate: Working Calendar Management Questions relating to creation, maintenance and use of Working Calendars in Enate: Builder General General questions covering topics related to Enate’s Builder environment where you can configure Tickets, Cases & Action processes for running your services, specificy which Customers receive which services, plus further system configuration. Schedules Questions relating to: Ticket Config Questions relating to configuring Ticket processes within Builder: Case Config Questions relating to configuring Cases processes within Builder:
|About the Builder category||1||April 4, 2019|
Useful Builder Video
This is a useful overview videoof the Builder configuration environment.
|2||April 17, 2019|
|User not showing in queue||5||November 20, 2019|
|Show external information on smart cards||4||November 20, 2019|
|How do I create a new user account?||2||June 3, 2019|
|Adding Items to dropdowns in Builder||2||April 23, 2019|
Useful Working Calendar Management Video
Here is a useful How-To video on using Working Calendars in Builder.
Create & Edit Working Calendars in Builder
|1||April 17, 2019|
Useful Ticket Configuration Videos
Here are some useful How-To videos on configuring Tickets in Builder.
Creating a Service and Adding Cases & Tickets in Builder
|2||April 15, 2019|
Useful Case Configuration Videos
Here are some useful How-To videos on configuring Cases in Builder.
Case Overview in Builder
|1||April 15, 2019|